I have a problem where I tried to buy one time use skycredits and I received the error code 3032. I contacted Xsolla Inc about the issue. They said I had a “initiated dispute dated 23/04/2017,” which I don’t understand as I hadn’t even openned an account until this year, 2018, but I did what they asked of me to try and fix the error. After going back and forth a few times they told me my account is locked and they will not unlock it in the future and “This decision is final and can not be contested.”.
I understand you are using a third party, Xsolla, as your payment service but this doesn’t make sense to me. I would try to continue to work with Xsolla but as their email said this decision is final, I do not know what I can do. Also, they did not say exactly what was banned, my user name? Email address? Basically what do I have to do to find a work around to be able to try to Liquidsky and see if it is a viable option for myself. Any advice would be greatly helpful.
Thank you and have a nice day.