Bug screen resolution


#1

The SkyComputer is running on Full HD only, it does not want to run in HD even though it is scheduled to run on HD.


#2

PC or Android client? On PC, it might be necessary to also set the stream resolution to 1280x720. Not sure about that, but I know that whenever you change the stream resolution, it also sets the SkyPC resolution accordingly.


#3

I’m using on Android


#4

Ok. Never had that issue before, but then again, I only use the client to switch resolutions. What happens when you set stream quality low/medium/high (all HD), or custom with the resolution toggle set to HD?


#5

no, even I putting at a minimum, it gets Full HD, this is occurring after the last update


#6

Mh, let me check. They fixed the bug that caused custom resolution to always drop down to HD when you left the settings menu, maybe it’s stuck to FHD now. :slight_smile:


#7

I’m now unable to access my account.


#8

File a ticket with support here:

https://liquidskysupport.zendesk.com/hc/en-us

We mods are not officially staff, so we don’t quite have backend access like support to fix issues such as this.


#9

Thanks, I can access again.


#10

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