I’m not providing any excuses. Your complaint was that you wanted us working instead of engaging with the community. I gave you an answer. Should we also not take lunch breaks?
You’re making assumptions about things you don’t have insight into. That’s not constructive. The way you’re voicing your complaints isn’t constructive either. People lose credits? When? How? I know I’ve personally taken care of lost credits when it was an error on our side. If you have a legitimate issue, present it in a constructive manner.
You complain that nothing changes. I have months worth of patch notes that say otherwise. You guys voiced your concerns about all the games not working. We’ve moved to fix that. Community asked for more chances to earn SkyCredits? Staff Challenges became a thing. Every bug reported is looked at. It isn’t an instant thing. It’s not like we have a “fix bug” button. Hours or days of work go into fixing some of these bugs. We have a team of 10-15 devs working nearly around the clock (and around the world) to continue to improve the service for you guys.
And @sopranostony1 - let’s keep this positive. No need to fight fire with fire.
EDIT: @Rene34 for the sake of not hijacking this thread, feel free to reach out to me directly if you want to talk further. I have an “open door policy,” so if you want to talk, I’m all ears.