I Got my plan renewed but i didn't wanted my plan to be renewed


#1

Hello!
As you see from the title i got my plan renewed today without me wanting it to be renewed. It took from my balance 15 usd but i newer said that i want my plan to be renewed.
I want a refund because my internet is too slow and when i start a liquid sky pc it gets blurred everywhere i change it to 720p and 30 fps and it got a bit better but still very blurry so i don't want a renew.
Thank you :slight_smile:


#2

If in case you are using PayPal as your payment method, you can disable it read it here
https://www.paypal.com/us/selfhelp/article/Canceling-payments-FAQ2327

PayPal's Customer Service hours will change during the holiday season. We'll be closed all day on December 25th and will have reduced service hours on December 24th, 31st and January 1st.

#3

No i dont use paypal i use my debit card


#4

Can some admin help me pls i will be very glad i don't want to waste 15 usd it is so much for my country ;(


#5

Contact Xsolla's support and talk to their live chat get the email that shows the transaction number screenshot it then show it to them and they should process ur refund.


#6

you probably wanna contact ls staff directly ...