I was just wanting to voice my opinion on the monthly packages that are on offer in an attempt to open a discussion to see how they can be improved.
I am based in the UK and there are currently to different monthly packages available:
$20 - 5000 credits - 250credits/$1
$40 - 10500 credits - 262.5credits/$1
There are also the standard PAYG packages:
$10 - 1500 credits - 150credits/$1
$20 - 3150 credits - 157.5credits/$1
$30 - 6000 credits - 200credits/$1
$50 - 10000 credits - 200credits/$1
$100 - 22500 credits - 225credits/$1
This all makes sense when you first look at it, though for the customers which use a lot of credits monthly this can be abit unrewarding.
In my case, i have the $40 monthly package which means i pay $1 per 262.5 credits for the first 10500 credits i use in the month. The problem is i use more than this, i actually go through my monthly package very quickly and i am unable to have more than one monthly package activated which means i have to use the more costly methods of PAYG.
So lets say i use my $40 monthly package and want to top up another $20, i have to use PAYG which gives me 40% or so less credits per dollar I spend. I understand the PAYG is aimed at though who dont want to commit to paying a monthly fee but there is no options for the customers using monthly but to take the less valued PAYG options when they run out.
The long story short is I think that there should be more options for Monthly users, 2 packages probably isn’t enough for everyones usage. In my case i use much more and i should get the same or better value the more i spend rather than having to move to the less value for money packages because i am spending alot with the company.
This is not aimed as a complaint but more a constructive critism to get some changes made to better manage the very active users.
Please let me know your thoughts.