So a week or so ago I posted about changing internet service providers. This was due to me moving to another place. The new download speed being 20mbps and 1.9mbps upload speed. My laptop is connected to the modem* via ethernet. The client is running at 720p 60fps. The decoder is Software, I can also use DVXA. The score in the system tab client is 72/100. The ping to the nearest server is 60ms (Queretaro, Mexico) and I am around 300km away from said server(litlte side note here, If I could join the dallas server, the ping to that is 35ms, weird).
The overall quality of this internet connection is weird to me. Twitch streams can load on source when not on peak hours of the day. At peak hours streams on source quality buffer constantly btut streams in the HIGH quality setting have no problem.
Youtube videos load quickly on 720p/60fps. Long videos(1hr+) load steadily, not super fast, but it doesnt stop to buffer/load another portion of the video.
When downloading games on steam, they download on a 2.5mb speed. This speed does not vary that much, the lower it has gotten is 1.9mb.
When trying speedtest, the downlaod speed stays at those 20mbps. The upload speed is the 1.9mbps. On pingtest, there is 0% packet loss, 30-40 ping and jitter between 1-4ms, with the occasional jump to 11ms of jitter.
Since that post to today, LiquidSky is still UNUSABLE. Every couple seconds, the client gets pixelated and buffers. Then it stops the screen issue, only to do it again a couple seconds later. Due to this, not even opening Steam on the SkyComputer is viable, hell not even watching a youtube video is possible. The client shows that the local ms is between 0-4ms, the latency to the server jumps from 60-68. Never goes beyond that. The client is running at 1 square of quality, the auto selector is ticked off. There is no change if I change the quality beyond 1 square or if I lower it to nothing, the blurry screen/pixelated image/buffering still happens. There is also no difference if I set LiquidSky to run at 720p/30 fps. The issues still happen. There is also no difference if I am the only one using the internet, with or without other things connected, I still suffer the same issues.
Before anyone jumps to the conclusion something is off with my laptop, I am not the only one using LiquidSky in my family. My brother does too. He too CAN NOT use LiquidSky on his laptop, he also connects to the modem* with an ethernet cable. He has the EXACT same issues as me .Blurry pixelated screen every few seconds. Gaming on LiquidSKy is simply UNPLAYABLE.
I've tried contacting LiquidSky support so that they might help me but so far they have not been useful. I've been told to talk with the ISP about potential packet loss, which I've done already via phone, but the after the tests they do, there is none.
When Speaking with the ISP, they claim there might be two reasons as to why LiquidSky is unusable:
Modem* firmware, which was not up to date OR having a dynamic IP. For the latter, they told me I could get a stable ip but that has a cost(quite elevated to be honest). As for the former, the tech in the phone told me to wait 24 hours for the modem* to update the firmware, I didn't buy into this last one so I told LiquidSky support about this.
Another stupidly annoying detail is the fact that, on my parents house, they have a 7mbps/ .64mbps upload internet connection, and both me and my brother can be connected at the same time to the modem* via ethernet and we can both use LiquidSky at the same time without much issue(the quality slider at 1-2 squares). On this one, not even having the quality slider at NOTHING allows us to use LiquidSky, hell even if only one attempts to use it at a time, LiquidSky is still unusable.
To be quite honest, nothing LiquidSky support has suggests has helped me in some way. I am really annoyed and disappointed that I can't use LiquidSky. I am running out of ideas on how to fix this. So please, if anyone has an idea or something I may try, please help me.
Edit: switched all router words for modem. I do not posses a router, only a modem to which my laptop and my brother's laptop are connected via ethernet.
Edit # 2: Big question, should any ports be forwarded/opened for LiquidSky to work? I was checking around in my modem's config and in the port forwarding section, it's completely empty, with the option to add something in, to put it that way.