Payment problem


#1

I do not know if it's an error or prices jumped, but I noticed that I pay $ 5 more than I should (due to participation in Alpha). I wonder if that be or it is a mistake


#2

Recently LiquidSky changed its payment processor, but you shoud still be grandfathered by Alpha prices. Contact support.


#3

It is probably a bug, but how i can contact with suport? Email doesn't work (it is disabled)


#4

Login to your account then open the support chat at the bottom of the page:


#5

Hey Fervi,

Can you submit a screenshot of the pricing error so we can look into it?

Thanks


#8

@fervi I do think it is extra charge from Xsolla, about 5% charge.


#9

@LiquidSkyJustin
Yep, sorry :slight_smile:


But it is a bug probably, because i paid in october


#10

Thanks Fervi for this screenshot!

We will look into this, but it is most likely a pricing bug being displayed on your purchase page. However, if you are being charged $14.99, we will ensure that you are promptly refunded and charged the correct amount.


#11

On Paypal it is ok, BUT Liquidsky don't want to get money from there for this month

Fervi