Sry but Xsolla is worst of this complete Service


#1

I love this service,

just reached yesterday a email from liquidsky with 50 % discount for my first purchase. Now I losed the promotion code thanks xsolla.

But at first.
Bought yesterday the Beginner Package for 14,99 $ with the 50 % discount, checkout with Paypal payed 8,39 € inc. VAT 19 % and Xsolla just saied they cannot continued the process because my balance are 6,80 €. WTF I transfered 8,39 € to this service were are the rest of this transaction. Now Iam waiting for support, still hope that will be fixed from xsolla.

Got somebody this problem to?


#2

Was it through LS support?

Support business hours are over today, so you should hear a reply back tomorrow at the latest.


#3

No I was through the xsolla support. Should I write to the ls support to?


#4

LiquidSky support probably can’t do much, because Xsolla are handling all the payments. You can open a support ticket under liquidskysupport.zendesk.com nonetheless, but I’d suggest you keep bugging Xsolla.
It looks like a VAT issue, because 8.3 9€ - 19% = 6,80 €.