Subscription canculation and Payment Method Managment


#1

@jason @LiquidSkyJustin was wondering if the client or the new site will have a way to cancel subscriptions and be able to manage payment methods at some point in the future?


#2

+1 I'm interested in this as well


#3

yeah would make it a lot easier for us to cancel instead of bugging customer service to do so


#4

I was just billed for a subscription that I do not use and cannot figure out how to cancel. Why are is there no account sections with billing/invoice options.

LiquidSky has to be one of the best ideas with the worst executions. Please, let me know what I need to do to stop paying for a service that I do not use.


#5

The cancellation link is in the first payment confirmation email you received. Just search your email inbox for "Xsolla".


#6

That is ofc, incorrect.
The link you get is to Xsolla's customer support. You still have to open a request in order to get your sub cancelled.
On the other hand, if you're paying with paypal, just cancel it there under regular payments.


#7

That's weird when I cancelled mine I just clicked the cancel link and it took me to a page that said it is now cancelled


#8

It's in the email that says "LiquidSky2.0 subscription activated". Take a look at this screenshot:


#9

This is exactly my point. It should be something you have to search through emails for. There should be an account option with subscription options like 99% of online services have.


#10

You're right of course, there should be an easy opt-out. But at least there is a direct link. Not ideal, but better than having to contact a support guy at Xsolla to protect my money.