Your sky computer failed to connect


#1

I can turn on my sky computer but then when i press “access now” it says launching sky computer and then i get an error that says Your sky computer failed to connect. Try again. I spent around 50 credits trying to launch steam, desktop and origin and only managed to launch desktop once but the screen was all black.


#2

What server are you connected too? Did you try launching your skypc on the Android client to confirm there is no problem on your PC? (Firewall?)


#3

Im connected to London. I tried launching on android and it got stuck on preparing your skycomputer.


#4

Hi xaaves,

Just tried connecting to the London data center and got connected on the 2nd try.


#6

“Failed to connect” is a network issue. It means that your SkyPC has started fine, but the client can’t connect to the stream. It can be anything, a firewall restrriction, a global network restriction (company/university), your ISP blocking the stream, or something else.

Try another device and another network, to narrow the issue down.